F.A.Q. Frequently Asked Questions


We want to make it easy to bring your cause and supporter together. Setting up a campaign is simple and FREE! There’s no limit to how much money you can raise. Set up a campaign today and rally supporters to fund your cause!

If you have any questions please refer to our FAQ below. If you still have questions please email us at service@tstacker.com

General

What is T Stacker?

T Stacker allows you to design and sell custom t-shirts with no upfront costs. Not only can you sell your shirts with zero risk but you can make money doing so. To learn more about TStacker.com, you can visit our how it works page.

How do I get help?

You can email support@tstacker.com or you can reach us by phone at 888-425-1974.
Sellers

How do I start a campaign?

Visit our how it works page to read about the process.

What happens if I don’t reach my goal?

If you don’t reach your goal, but sell a minimum of 25 items, then we will still print your products and ship them to you or your supporters. If a campaign doesn’t reach a 25 piece minimum, then we will promptly refund your supporters and no one will be charged.

Does it cost anything to start a campaign?

No, starting a campaign is completely free. You have zero risk and you will never have to pay any upfront costs.

Do I have to reside in the USA to start a campaign?

Yes, at this time TStacker.com is only available to US residents. We do have plans on accepting international campaigns in the future, but we don’t have a set date yet.

Can you help with my design?

Yes we can! We do suggest that you create and save a rough draft of your design in the design studio before contacting us to help.

Are there fees deducted from additional donations?

If you have additional donations setup for your campaign then there will be a 2.99% payment processing fee deducted from the donation. So if you receive an additional donation for $50 then you would receive $48.50 because there would be a $1.50 taken out to cover the payment processing fees.

Can I add additional products and color options to my campaign?

Yes you can have 4 products per campaign - 1 default product and 3 additional products. The design must be the exact same on each additional product, same size, same ink colors, etc... You may also add different color options for each product. To add these options you will need to start your campaign with one product and then on the campaign settings page you should select yes to the option "Additional Products and Colors". Once your campaign is launched a representative will reach out to you and help you add the additional products and color options to your campaign.

What am I charged for shipping?

This depends on how you set your campaign up. You have two options:

  1. Bulk shipping - shipped to you (the campaign organizer). This option is free for shipments in the continental U.S. (A $1.00 fee will be assessed for shipments to AK and HI).
  2. Direct shipping - A fee of $5.50 ($12.50 to AK or HI) will be added to the buyer's payment during checkout.
Buyers

Can I cancel my order?

If the campaign hasn’t been completed yet then you can login to your account and cancel your order. You can do this under the "My Orders" link in the top right of the screen once you are logged in. Once the campaign has closed all orders are final.

When will I be charged for my order?

If the campaign that you are supporting reaches the minimum of selling 25 pieces then your card will be charged once it closes. If the campaign is unsuccessful and doesn’t reach the minimum then your card will not be charged. You may see a “pending charge”, but no money will actually be withdrawn until we know the campaign is successful.

When will I receive my order?

You should expect to receive your order within 2 weeks after the campaign you are supporting ends. We print all products in bulk after a campaign closes.

Can I change or exchange my order?

If you ordered the wrong size or shirt color and the campaign has not ended yet, then you can login to your account to change your order. Once your logged in - Click on the My Orders link in the top navigation bar - Then click on your order to change the size or shirt color. If the campaign has already ended please contact support@tstacker.com. Please note we don't accept cancellations, changes or exchanges once the order has been processed into production. This happens a day or two after the campaign ends.

Is there a fee to make additional donations?

There is a 2.99% fee for additional donations to cover payment processing. This is deducted from your total payment, so if you were to donate $50 then the campaign owner would receive $48.50.

Will I be charged for shipping?

This depends on how the campaign was setup by the organizer.

  1. If the campaign was setup for bulk shipping you will not be charged any shipping costs. Items are sent to the campaign organizer to distribute to buyers.
  2. If the campaign was setup for direct shipping a fee of $5.50 ($12.50 to AK or HI) will be added to your payment during checkout.
Launch your campaign now!